Since the Medical Specialist Outreach Assistance Program (MSOAP) Telehealth Trial 2010, RDN has been actively involved in telehealth. The following practical information is for both those starting out in telehealth and those looking to improve their telehealth consultations.
This checklist is designed to ensure a smooth orientation process for practices and providers of telehealth.
This guide is designed to assist practices offering telehealth, and providers of telehealth, with the process of recruitment and onboarding.
Useful introductory resources
- Ahpra Telehealth guidance for practitioners in the context of the COVID-19 pandemic
- ACI Telehealth: Getting Started Guide
- NHS Video Consultation information for GPs
- ACCRM Quick Guide to Getting Started with Telehealth in Primary Care
- RACGP Telehealth Video Consultations Guide
- DOH Guide for Prescribing – Interim arrangements for prescriptions
Telehealth triage and workflows
- ACCRM – How to do a high quality remote consultation
- RACGP Telephone and video consultations in general practice: Flowcharts
- Article by Professor Trisha Greenhalgh – Assessing COVID19 Remotely
- NCPHN Primary Health Care Patient Triage guide (PDF 1.50 MB)
- The Value of General Practice Nurses – A guide to making the most of the nurse role during COVID-19.
Useful technology resources
- ACCRM advice on risk management when using video conferencing software for clinical video consultations
- NBN Co. emergency and essentials package for telehealth providers
MBS telehealth fact sheets
- COVID-19 Temporary MBS Telehealth Services and Frequently Asked Questions
- Privacy Checklist for Telehealth Services
RDN and telehealth
In recent years, telehealth has assisted remote, rural and regional communities to access better healthcare services in a timelier fashion. This is an exciting development in providing health services and information over distance, allowing people outside of metropolitan areas to access knowledge and services previously inaccessible unless they travelled, usually at great cost and inconvenience. As an organisation striving for equity in healthcare access, RDN supports telehealth and the opportunities it offers.
Since the Medical Specialist Outreach Assistance Program (MSOAP) Telehealth Trial 2010, telehealth has become an element of RDN’s service delivery. Several Outreach services across the Medical Outreach Indigenous Chronic Disease Program (MOICDP) and Rural Health Outreach Fund (RHOF) programs being delivered via telehealth consultation.